Terms & Conditions of Booking

Concessions, where applicable apply to
Children (2 years – 15 years inclusive for live events & 2 years – 14 years inclusive for film and screen arts)
Students (Any person in full time education)
Seniors (60 years and over)
Customers with a Disability
Income Support (Any person receiving Income Support)

Proof of Concession may be requested. If you are unable to prove your entitlement to a Concession, you may be required to pay the difference for a full price ticket.

We reserve the right to refuse admission. If admission is refused no refund will be available.

A child’s ticket may only be used by a person aged between 2 and 15 years of age for live events, and 2 and 14 years of age for film and screen arts. We reserve the right to request photo identification confirming the age of the person intending to use the child’s ticket. If a person wishing to use a child’s ticket is unable to produce adequate identification, we are entitled to refuse admission until that person obtains an adult’s ticket. Babes in arms under two years, do not require a ticket.

Payment Methods
For online payment we accept either Credit Card or Debit Card, although we regret we do not take American Express. Please note there is an administration fee of £1.50 per transaction if you choose to have your tickets posted. Collection from our venues is free.

Confirmation of your booking
Customers who book tickets using this website will receive an automated e-mail notification confirming that the booking has been processed and a seat or seats in the chosen seating category has been allocated.

Receiving your tickets
If you elect to have your tickets posted they will be sent to the address specified. If you are collecting your tickets, they will normally be available from the venue Box Office which opens an hour before the event, and closes 30 mins after the start time. Alternatively, tickets can be printed in advance from any of our Box Offices. When collecting your tickets please bring a copy of your booking confirmation.
Tickets are sent by standard 2nd class post, please allow 5 working days for your tickets to arrive. Worthing Theatres cannot be held responsible for any loss or delay due to postal services and will not be able to refund your postage if tickets do not arrive in time of the event. We will however arrange for duplicates to be available for collection at the box office on the day of the performance on production of suitable ID.

Exchanges and Refunds
Tickets are non-refundable.
Tickets may be exchanged for credit to the customer’s account for a small administration fee.
In order for an exchange to be made, tickets must be received by the box office at least 24 hours prior to the performance and Worthing Theatres cannot be held responsible for any loss or delay due to postal services
No exchanges can be made on the day of an event or after an event has happened.

Our liability is limited in all circumstances to the ticket price per ticket paid by you.

Direct Marketing
Worthing Theatres will not use personal information collected through this website for direct marketing without your permission.

Website Terms and Conditions

Worthing Theatres, Museum and Art Gallery

Terms and Conditions

This agreement applies as between you, the User of either of our websites; worthingtheatres.co.uk or worthingmuseum.co.uk and Worthing Theatres, Museum & Art Gallery, the owner of these websites. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of either site. If you do not agree to be bound by these terms and conditions, you should stop using either website immediately.

  1. Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:

Content – means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of either of our websites.

Organisation – means Worthing Theatres, Museum and Art Gallery which includes Connaught Theatre, Connaught Studio and Cinema, Pavilion Theatre and Assembly Hall and Worthing Museum and Art Gallery.

Service – means collectively any online facilities, tools, services or information that the Organisation makes available through the websites either now or in the future.

System – means any online communications infrastructure that the Organisation makes available through the websites either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links.

User / Users – means any third party that accesses the Websites and is not employed by the Organisation and acting in the course of their employment.

Websites – means the websites that you are using (www.worthingtheatres.co.uk) and  (www.worthingmuseum.co.uk) any sub-domains of these sites unless expressly excluded by their own terms and conditions.

  1. Intellectual Property

Subject to the exceptions in Clause 3 of these Terms and Conditions, all Content included on the Websites, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of the Organisation, our affiliates or other relevant third parties. By continuing to use the websites you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by the Organisation.

  1. Third Party Intellectual Property

Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.

You may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Websites or unless given express written permission to do so by the relevant manufacturer or supplier.

  1. Links to Other Websites

Our Websites may contain links to other sites. Unless expressly stated, these sites are not under the control of the Organisation or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on the Websites does not imply any endorsement of the sites themselves or of those in control of them.

  1. Links to our Websites

Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site www.worthingtheatres.co.uk  and/or www.worthingmuseum.co.uk without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of the Organisation. To find out more please contact us by email at marketing@adur-worthing.gov.uk .

  1. Privacy

Use of the Websites is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click on the link above.



  1. Disclaimers

7.1 The Organisation makes no warranty or representation that the Websites will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services. 

7.2 No part of the Websites are intended to constitute advice and the Content of the Websites should not be relied upon when making any decisions or taking any action of any kind. 

7.3 Whilst every effort has been made to ensure that all graphical representations of products and / or descriptions of services available from the Organisation correspond to the actual products and / or services, the Organisation is not responsible for any variations from these descriptions. 

  1. Availability of the Web Site

8.1The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

8.2 Worthing Theatres accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

Limitation of Liability

  1. To the maximum extent permitted by law, the Organisation accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Websites or any information contained therein. Users should be aware that they use the Websites and its Content at their own risk. 
  2. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

  1. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

  1. Notices

All notices / communications shall be given to us either by post to our Premises by email to theatres@adur-worthing.gov.uk .  Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

  1. Law and Jurisdiction

These terms and conditions and the relationship between you and the Organisation shall be governed by and construed in accordance with the Law of England and Wales and Worthing Museum and Art Gallery and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.